Frequently Asked Questions

You can reschedule or cancel for free up to 48 hours ahead, otherwise you will be charged 35% of the service price for late cancellation or 100% for not showing up.

To ensure a seamless experience for everyone, please notify me in advance, if you anticipate being late. By doing so, I can make arrangements to accommodate you to the best of my ability.

If you’re more than 15 minutes late, I may need to shorten your service or reschedule. Cancellation policy applies.

As per legal requirements (Health and Safety at Work Act, Section 3), new clients, or those who haven’t had a colour service with me in the past 6 months, are required to complete a patch test at least 48 hours before their appointment.

Without a valid patch test, your service cannot be carried out.

Arrive on time: It’s important to arrive punctually for your appointment to ensure that I can accommodate you and give you the best possible service.

Be prepared: If you’re getting a new hairstyle or colour, it’s advisable to do some research and gather ideas before your visit. This helps you and me to be on the same page and ensures better results. Reference images are always a big help!

Come with clean and dry hair: It’s recommended to have clean hair for a colour service unless you’re having a solid bleach service. Dirty hair can affect colour results as some colour can not penetrate through oil build up. This also helps me assess your hair condition accurately.

Be Respectful: Treat me with kindness and respect. I work hard to make you look and feel great, so being polite and considerate is always appreciated.

Product Recommendations: During your service, I may recommend haircare products that will protect your colour, maintain the health of your hair, and also help with the styling process. I’m not trying to sell you unnecessary extras, it’s part of the experience to prescribe the correct home maintenance regime to keep your hair in it’s best condition and extend the life of your colour. I do not keep retail stock, so feel free to write down any recommendations to look them up online.

Dogs are welcome: Dogs are more than welcome! Just be sure to keep them on a lead at all times.

Provide Feedback: If you’re unhappy with any aspect of your service, please share your concerns with me so I can find a solution for you. I do not judge!

I offer one complimentary fringe trim between haircuts for all existing clients.

Every additional fringe trim will be subject to a £10 donation to a chosen local charity.

Absolutely! You’re welcome to work during your service. Just keep your head straight, and if you need to take a call, please keep the volume down.

I don’t serve food, but if you get hungry during your service, you’re welcome to visit the café at De Beauvoir Block while your colour is processing.

Dogs are more than welcome! Just be sure to keep them on a lead at all times.

For all my colour services, I partner with Color.me by Kevin Murphy. This professional hair colour line, created by renowned stylist Kevin Murphy, uses naturally derived ingredients and is free from PPD and ammonia.

Most research suggests it’s safe to colour your hair during pregnancy. The chemicals in hair colours are present in very low amounts, so they generally don’t pose a risk. However, if you’re unsure, it’s best to consult your GP for personalised advice.

I exclusively partner with high-quality brands that are committed to sustainability and strongly oppose animal testing.

Yes, you will need a patch test up to 48 hours before your appointment, but only if you’re new or haven’t had a colour in the last 6 months with me. It’s a legal requirement in the UK and without it, I won’t be able to do your colour. Once done, you’re good to go for 6 months.

The studio is located on the ground floor of the De Beauvoir Block. The entrance to the studio has a shallow step of 50mm. There are two additional steps, each between 150-170mm, leading to the basin area. A fully accessible, step-free bathroom is available within the De Beauvoir Block

On-street parking available (fees may apply)

You can park your bike in the secure area in front of the studio or outside De Beauvoir Block.